Born and raised
AI- and cloud-native.
Built to keep people connected.
Purpose-built for correctional operations, Parlai delivers voice, video and messaging with real-time AI monitoring, automated keyword detection and a single administration panel for your whole facility.
Built for government procurement security and compliance
Everything your facility
needs in one platform
A single, centrally administered platform covering communications for individuals in custody, real-time AI monitoring and facility management, replacing fragmented legacy systems.
Voice calls
Secure, managed voice calls between individuals in custody and their approved support networks that can be recorded and monitored in real time
Video visitation
Secure video sessions that supplement in-person visits, supporting family connections while maintaining operational oversight.
Secure messaging
Chat-based peer-to-peer messaging, monitored and moderated through the centralised Parlai platform across mobile, web and tablet
AI intelligence services
Advanced AI technology enables interactions to be recorded, moderated, monitored and analysed in real time, in line with facility policy, automating and augmenting intelligence use cases.
Facility administration
Full administration and management capability for staff to set communications policies, call-controls and intelligence services across facilities from a single location.
Reliability and security
Built on AWS ISO 27001 certified cloud infrastructure supporting high availability and in-region hosting for correctional environments.
Modernise without
operational complexity
Parlai handles the setup and management so your team can focus on running your facility.
Configure your facility
We set up and help manage your voice, video and messaging services, configuring communications policies, call-controls and user groups across your facilities.
Scale across facilities
Parlai's centralised cloud-based solution scales across all your facilities with mobile, web and tablet apps available for staff and individuals in custody.
Monitor, moderate and report
Staff use a single administration dashboard to record, moderate, analyse, and archive all communications for security, compliance, and operational reporting.
Capability that scales with your facility
Tools that help keep communication safe, well-managed, from single to multiple sites.
When every
message matters
Parlai keeps families connected and supports better outcomes for individuals in custody, correctional staff and facilities alike
Support for mental health and wellbeing
Positive contact with family can lift mood and emotional wellbeing.
Support for safety
Family ties are linked to a lower risk of self-harm.
Stronger families
Maintained bonds are one of the strongest predictors of reduced reoffending.
Better reintegration
Strengthens the relationships that support life after release.
Ready to evaluate
Parlai for your facility?
Whether you're at the research stage or ready to procure we have a next step for you.