Correctional Communications
Platform
A centralised, cloud-based solution providing secure voice, video, and messaging for correctional facilities with Mobile, Web & Tablet apps for users.
Connected Correctional Communications
Through voice, video and chat-based peer-to-peer correctional communications technology, the Parlai platform allows incarcerated individuals to speak, view and communicate securely, helping correctional organisations manage their facility's communication needs within a highly available and secure cloud-based system.
Call Moderation, Monitoring & Recording
Deeply ingrained within the platform, advanced AI technology enables all interactions messages, voice and video to be recorded, moderated, monitored and analysed in real-time. This automates, simplifies, supports and augments many intelligence-related use cases.
Facility Administration
The Parlai platform provides full administration and management capability for facility staff to set up and manage communications policies, call-controls and intelligence services across different facilities, groups or individuals all from a single location.
Secure Inmate Calling · Video Visitation · Messaging · AI Monitoring
Voice Calls
Secure, managed voice calls recorded and monitored in real-time.
Video Visitation
Secure video sessions that supplement or replace in-person visits.
Secure Messaging
Fully monitored chat-based messaging across mobile, web, and tablet.
ISO 27001 Compliant
Built on AWS with data sovereignty and always-on availability.
Beyond communications:
actionable intelligence
Parlai's AI layer transforms every call, message, and video session into structured intelligence enabling facilities to proactively identify risks, monitor behaviour, and respond in real time.
Keyword & Risk Detection
Automated scanning for keywords related to violence, contraband, escape planning, and other policy violations across voice, video, and messaging.
Behavioural Pattern Analysis
AI identifies unusual communication patterns and behavioural shifts that may indicate emerging risks before they escalate.
Real-Time Staff Alerting
Automated alerts are delivered to intelligence officers and facility staff the moment a flagged event is detected enabling rapid response.
Automated Transcription
All voice and video communications are automatically transcribed and stored, creating a complete, searchable record for intelligence and legal purposes.
Searchable Communication Logs
Intelligence officers can search across all communication records by keyword, individual, date, or risk category dramatically reducing manual review time.
Policy-Based Automation
Facilities can configure automated actions call termination, flagging, notification based on pre-defined policy rules and AI-detected events.
Why Parlai?
Legacy correctional communication systems were not built for the demands of modern facilities. Parlai is.