Correctional Communications
Platform
A centralised, AI- and cloud-native solution providing secure voice, video and messaging for correctional facilities with mobile, web and tablet apps for users.
Connected Correctional Communications
Through voice, video and chat-based peer-to-peer technology, the Parlai platform allows individuals in custody to speak, see and message securely, helping correctional organisations manage their facility's communication needs within a highly available and secure cloud-based system.
Call moderation, monitoring & recording
Deeply ingrained within the platform, advanced AI- and cloud-native technology enables all interactions, including messages, voice and video to be recorded, moderated, monitored and analysed in real time, in line with facility policy. That gives intelligence teams real-time insight across interactions.
Facility administration
The Parlai platform provides full administration and management capability for facility staff to set up and manage communications policies, call-controls and intelligence services across different facilities, groups or individuals all from a single location.
Secure Inmate Calling · Video Visitation · Messaging · AI Monitoring
Voice calls
Secure, managed voice calls that can be recorded and monitored in real time.
Video visitation
Secure video sessions that supplement in-person visits.
Secure messaging
Fully monitored chat-based messaging across mobile, web, and tablet.
ISO 27001 Certified Infrastructure
Built on AWS with in-region hosting and high availability.
Beyond communications:
actionable intelligence
Parlai's AI layer transforms calls, messages and video sessions into structured intelligence, enabling facilities to proactively identify risks, monitor behaviour and respond in real time.
Keyword & Risk Detection
Automated scanning for keywords related to violence, contraband, escape planning, and other policy violations across voice, video, and messaging.
Behavioural Pattern Analysis
AI identifies unusual communication patterns and behavioural shifts that may indicate emerging risks before they escalate.
Real-Time Staff Alerting
Automated alerts are delivered to intelligence officers and facility staff the moment a flagged event is detected enabling rapid response.
Automated Transcription
All voice and video communications are automatically transcribed and stored, creating a complete, searchable record for intelligence and legal purposes.
Searchable Communication Logs
Intelligence officers can search across all communication records by keyword, individual, date, or risk category dramatically reducing manual review time.
Policy-Based Automation
Facilities can configure automated actions call termination, flagging, notification based on pre-defined policy rules and AI-detected events.
Why Parlai?
Legacy correctional communication systems were not built for the demands of modern facilities. Parlai is.