Security & Compliance

Built with security
at its core

Parlai is designed from the ground up to satisfy the security, privacy, and compliance requirements of government procurement giving your procurement team the evidence they need to move forward with confidence.

100%
Australian-hosted, encrypted end to end

Security requirements management

Our security and compliance documentation is available to support your internal review, risk assessment, and procurement processes. We work directly with your ICT and security teams to address facility-specific requirements.

Australian Hosted
Privacy Act Aligned
Encrypted Comms
Audit Logging

Security-First Design

  • Designed with information security management best practices
  • Regular security reviews and vulnerability assessments
  • Documented security policies and controls
  • Continuous improvement of security posture

Encryption & Data Protection

  • Encryption applied across voice, video, and messaging channels
  • Data at rest encrypted using industry-standard algorithms
  • Secure transport protocols for all data in transit
  • Encrypted storage of all communication recordings

Data Residency & Sovereignty

  • Cloud infrastructure hosted in Australia
  • Designed to support Australian data residency requirements
  • Built with the Australian Privacy Act 1988 in mind
  • Data residency arrangements confirmed per deployment

Access Control & Identity

  • Role-based access control (RBAC) for all staff
  • Granular permission management per facility, group, or individual
  • Multi-factor authentication support
  • Centralised identity and access management

Audit Trails & Logging

  • Comprehensive audit logs for all system activity
  • Logging of administrative actions
  • Full communication records retained per policy
  • Searchable logs accessible to authorised personnel

Resilient Infrastructure

  • Hosted on enterprise-grade cloud infrastructure
  • High availability architecture with redundancy
  • DDoS protection and network-level security
  • Disaster recovery and business continuity planning

Standards & Frameworks

Australian Privacy Act 1988
Designed to align with ISO/IEC 27001 principles
Australian cloud hosting (data residency confirmed per deployment)
Role-based access and audit controls
Correctional facility communication policy alignment
Privacy-by-design principles